HOW TO CHOOSE A CREATIVE SERVICES TEAM

The primary distinction among Designity plans lies in the number of dedicated hours, the size of your creative team, and the speed of turnaround times. As you move up the plan tiers, you gain access to more hours, additional creatives, and faster execution for minor requests.

All plans feature a dedicated Creative Director, Project Manager, and Marketing Strategist to serve as your strategic partners. With the Plus Plan, your team includes two active creatives from the top 3%, while the Premium Plan expands to three active creatives. The Custom Plan allows you to configure the number of creatives, hours, and additional strategic support based on your needs.

Another key difference is the number of active brands and points of contact. The Plus Plan supports one brand and one point of contact, while the Premium Plan includes two brands and two points of contact, making it ideal for businesses managing multiple brands under one plan.

Both the Plus and Premium Plans provide unlimited requests and revisions, full access to 100+ creative and marketing services, real-time competitive analysis, and a brand-trained AI assistant to enhance workflows. However, turnaround times differ—24 hours for minor requests on the Plus Plan and 12 hours on the Premium Plan.
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For a detailed comparison of the plans, visit Designity’s pricing page.

Designity sets itself apart with a hassle-free, high-quality, and flexible approach that gives businesses everything they need in one place—without limitations.

At the core of our model is a designated Creative Director, Marketing Strategist, and Project Manager—a unique structure that ensures your projects are handled strategically, efficiently, and with top-tier creative execution. This Creative Director not only acts as your main point of contact but also collaborates closely with a team of our top 3% US-based specialized creatives in our community to complete your projects without any hassle. Each creative at Designity is carefully chosen and part of our exclusive US-based network, ensuring your projects are in skilled hands.

Additionally, every Designity client gets access to a custom brand-trained AI assistant, a powerful tool that learns your brand’s voice, accelerates workflows, and enhances collaboration—something you won’t find anywhere else.

Additionally, we offer the most extensive range of marketing and design services in the industry—and they’re all included in every plan. Unlike other platforms that restrict services based on your tier, we ensure that every business, no matter the plan they choose, has access to everything they need to grow—without limitations.

To see how Designity compares with other solutions in more detail, check out our comparison chart.

Each client at Designity is matched with a dedicated Creative Director who specializes in your industry, ensuring your projects are not only visually compelling but also strategically aligned with your brand’s goals.
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Your Creative Director serves as your creative lead, focusing on conceptual direction, innovation, and quality control. They take the time to understand your vision, develop creative strategies, craft detailed project briefs, and handpick the best creative talent from our vetted, US-based creative pool to bring your ideas to life. They ensure all creative work meets high-quality standards and aligns with your objectives.
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Alongside the Creative Director, your team also includes a Project Manager and Marketing Strategist. Think of your Creative Director as the visionary lead, guiding creativity and innovation, while your Project Manager ensures smooth execution, and your Marketing Strategist provides strategic expertise when needed. Together, they create a seamless, high-quality experience, so you can focus on what matters most.

The turnaround time and project timelines at Designity depend on the complexity of the project and your chosen plan. For example, a one-pager can be completed in a day, while a 90-minute animation might take up to a month. To ensure smooth execution, having all necessary materials—such as text, illustrations, graphics, and brand guidelines—ready in advance can significantly impact the timeline.
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For minor requests, such as simple content updates or image swaps, turnaround times vary by plan:

• Plus Plan: 24-hour turnaround
• Premium Plan: 12-hour turnaround

We operate on the principle of delivering results rather than focusing solely on the number of hours. Every project begins with a kickoff call led by your Creative Director, where the team aligns on project details and develops a comprehensive project brief. Within 8 hours of this call, your Creative Director will create a detailed project timeline that outlines the estimated completion time and the key steps involved.
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This approach provides full transparency into the time required for project completion and the expected ROI. Designity guarantees the presented deadline, provided the scope of work remains the same and you submit necessary information and feedback promptly.

Designity's monthly plans operate on a month-to-month basis, with no long-term commitments. You can cancel your plan anytime with a 7-day notice. We believe in the strength of our model so much that you can start with a 2-week trial—no upfront payment or credit card required.

If you choose a quarterly plan, you’ll receive a $1,500/quarter discount, while an annual plan offers a $10,800/year discount. All plans can be upgraded or downgraded conveniently through your Designity portal.

Yes! Designity plans are completely flexible. You can cancel your plan at any time with a 7-day notice before your renewal date. However, before cancellation is finalized, you’ll need to complete an exit interview with your Customer Success Manager to ensure a smooth transition and gather any final feedback.

If you don’t want to cancel completely, you have the option to pause your plan instead:

• 2-Week Pause ($995 one-time fee): Can be used once per quarter and will automatically reactivate after two weeks.
• Indefinite Pause ($495 one-time fee): Your plan remains paused until you choose to reactivate.
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While on pause, you retain access to key benefits, including:
- 1 custom brand-trained AI agent
- Access to real-time competitive analysis
- Access to community & team Slack
- Access to the Designity collaboration portal

This means that even while paused, your files, AI tools, and platform access remain intact, allowing for a seamless restart whenever you're ready to dive back into your projects.

What can be completed during your 2-week trial depends on the scope and complexity of your project. You can choose to complete a few small projects or work on a segment of a larger project within the available time.

Each project at Designity starts with your Creative Director creating a detailed timeline, which outlines the steps, contributors, and estimated completion timeframe. This structured approach ensures a seamless workflow and maximizes what you can accomplish during the trial period.

Throughout your trial, you’ll have full visibility into your project’s progress via Designity’s technology-driven dashboard. This platform allows you to track ongoing tasks, assigned creatives, and upcoming deliverables, ensuring complete transparency.

Designity guarantees the presented deadlines, provided the scope of work remains consistent and you provide essential information and feedback promptly.

Our US-based creative and marketing team covers 100+ services, including website design, video production, branding, digital marketing, content creation, and more.

With every plan, you get a dedicated team of top 3% US-based creatives & marketing specialists, including:
- Creative Director – Leads the creative vision and ensures high-quality execution.
- Project Manager – Oversees timelines, deliverables, and smooth project execution.
- Marketing Strategist – Available for strategic insights and campaign planning.

This expert-led structure ensures that every project is managed efficiently and aligned with your business goals.

Explore all our services at Designity.com/services.

At Designity, we focus on delivering results rather than just tracking hours. However, to ensure transparency and strategic project management, each plan includes a set number of dedicated hours per month, distributed among your Creative Director, Project Manager, Marketing Strategist, and assigned creatives.

- Plus Plan: 120 hours per month
- Premium Plan: 180 hours per month
- Custom Plan: Tailored hours based on your needs

Every project begins with a Kick-Off call, where your Creative Director aligns with your goals and creates a detailed project timeline. This timeline outlines the estimated completion timeframe, specific steps and phases of your project, and the team members involved.

Team members track hours internally for each deliverable. Unused hours do not roll over, but you have the option to pause your account for up to 2 weeks per quarter for a one-time fee of $995, instead of paying the full plan price. During this time, you’ll retain full platform access, and your team remains on pause for you.

If you need additional creative hours, they can be purchased as add-ons on a weekly basis whenever needed.

Yes, all Designity plans include unlimited revisions while you remain an active client. Your dedicated Creative Director at Designity is responsible for initiating each project, which helps minimize the need for extensive back-and-forth communication and revisions. However, we understand that the scope of work may change over time, and you might require additional revisions.

Moreover, you have the flexibility to submit an unlimited number of projects under the the Designity plan you're enrolled in. Our project workflow is linear. Depending on your chosen plan, we can work on as many projects as your assigned Creatives can cover. For instance, the Plus plan includes two Creatives capable of handling two projects simultaneously, while the Premium plan provides three Creatives able to manage three projects at the same time.

Your dedicated Creative Director at Designity will always craft a comprehensive timeline for your projects. This transparency ensures that you are fully aware of how many Creatives are involved in your projects and the reasons for their involvement. Should you require a quicker turnaround on multiple projects, you have the option to customize your plan using our add-ons, enabling you to include additional Creatives and complete more projects within a shorter timeframe.

You own all copyrights! Every idea and project we create is exclusively yours, including all files, at no extra charge. You maintain full copyright ownership with continuous access to source files via your dashboard.

Please note: this applies if you continue with us after your trial. If you cancel at the trial's end, you can't use any work produced by us.

Start your 2-week trial with no upfront payment and experience Designity’s creative team, quality, and workflow while getting real work done.

• If you choose to continue, your first payment will be due at the end of the trial, and the two weeks will count toward your first month.
• If you decide to cancel within the trial period, you won’t be charged, but you will lose the copyright to any work created during the trial.

This trial allows you to explore Designity’s full capabilities—risk-free.

With Designity, you pay a fixed monthly rate for unlimited project requests and revisions, ensuring cost predictability while maximizing your return on investment (ROI).

Instead of pricing projects individually, your dedicated Creative Director will create a comprehensive timeline that outlines how long your project will take, the phases involved, and the creative resources assigned. This structured approach ensures that every project is completed efficiently, so you get the best possible ROI from your plan.

For example, if your website project requires one month to complete and you're on the Plus Plan ($5,995/month), then your website cost is $5,995, covering not just execution but also strategic direction, project management, and unlimited revisions to refine your results.

To explore our pricing plans and see how Designity ensures high-quality work with a strong ROI, visit our pricing page.

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Designity offers multiple payment methods to provide flexibility for clients:

• ACH transfer (no processing fees)
• Wire transfer (no processing fees)
• Cryptocurrency (details provided upon request)
• Credit card (subject to a processing fee)

Payment Terms:
Our standard payment terms are due upon receipt. However, we offer extended payment options with the following adjustments:

- Due upon receipt – No price increase
- Net 30 days – 7% price increase
- Net 45 days – 10% price increase
- Net 60 days – 12% price increase

All plan payments must be made according to the billing frequency you signed up for unless you cancel your plan. Payments made after the agreed-upon period are subject to pricing increases. For full details, please refer to the Designity Terms of Use.

Designity’s onboarding process ensures a seamless transition into working with your creative team, making sure your brand and project needs are well understood from the start.

• Sign Up & Account Creation – When you start your 2-week trial, an account is created in the Designity portal for project coordination.
• Complete Onboarding Forms – You'll fill out key forms to help us match you with the right Creative Director and team.
• Creative Director Matching – Once you complete the Collaboration Form, we assign a Creative Director specializing in your industry.
• Kick-Off Call – Within 48 hours of matching, you'll meet your Creative Director and Customer Success Manager to discuss your first project, goals, and workflow.
• Project Execution & Collaboration – Your team starts working with full access to the Designity portal, weekly updates, a structured timeline, and unlimited revisions.
• Trial Conclusion – At the end of your 2-week trial, you can either continue seamlessly (your trial counts toward your first month) or cancel with no payment required.

This fully managed onboarding process ensures you’re set up for success from day one.

Add-ons are flexible extras you can stack on top of your current plan whenever you need more firepower, speed, or specialized support. Whether it’s adding more creatives, bringing in niche expertise, expanding to multiple brands, or getting deeper strategy support - add-ons are how you tailor your plan to fit your goals.

There’s no cap on how many add-ons you can use. Go ahead and scale your creative dream team or stack services as needed—our add-ons are built to grow with you.

To manage your add-ons, log in to your Designity portal and go to My Account. Click on Modify My Account, then select Purchase/Remove Add-ons. From there, you can easily add or remove any add-ons to customize your plan.

Your plan includes one active brand by default. If you’d like to collaborate on multiple brands, you can easily add more for $395/month per brand. Once added, your Creative Director will ensure timelines and resources are adjusted to support each brand’s unique needs.

Add-ons are billed based on the service type:

1. Weekly for temporary creative support (e.g., Additional Creatives, Expertise on Demand)
2. Monthly for ongoing services (e.g., Social Media Management, Extra Brand Add-ons)
3. One-time for single-use offerings (e.g., Consultations, In-Person Meetings, Live Sessions)

You can manage or update your add-ons anytime by logging into your Designity portal and navigating to My Account > Modify My Account > Purchase/Remove Add-ons.

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When you add an add-on, the charge will be prorated based on when it's activated within your current billing cycle. For example, if you add a monthly add-on halfway through the month, you’ll only be charged for the remaining days. When you remove an add-on, it will remain active until the end of your current billing cycle, and you won’t be charged in the following one.

All charges and updates are reflected in your billing summary inside the Designity portal.